Effective date: 9 November 2026
This Refund & Cancellation Policy applies to donations and other payments made to Institute of Policy Research & Studies (“IPRS”, “we”, “us”), a public charitable trust registered at Lucknow (Reg. No. 754/2021; NGO DARPAN ID UP/2025/0491849), through iprsglobal.org, including online payments processed by Razorpay, bank transfers and UPI.
Donations
Donations to IPRS are voluntary contributions towards our charitable objects. Once a donation has been received and applied to our work, it is generally non-refundable and cannot be cancelled.
When we will refund
We will refund a donation in the following cases:
- an amount was charged twice for the same donation (duplicate transaction);
- an incorrect amount was charged because of a technical error; or
- the payment was made without the cardholder’s or account holder’s authorisation.
How to request a refund
Write to us at iprs.global@gmail.com within 15 days of the transaction, with your name, the date and amount of the donation, the payment or transaction ID shown on your receipt, and the reason for the request. We may ask for further details to verify the transaction.
Processing time
We aim to review requests within 7 working days. Approved refunds are made to the original payment method; once processed, the amount is usually credited within 5–7 working days, depending on your bank or card issuer.
Cancellations
A one-time online donation cannot be cancelled once the payment is successful; please see the refund conditions above. If a payment fails but money is deducted from your account, it is normally reversed automatically by the bank or payment gateway within 5–7 working days. If it is not, contact us with the transaction details.
Membership fees and other payments
Membership fees are non-refundable unless the Board of Trustees decides otherwise, as set out on our Membership page. Any other payment made to IPRS for a specific programme or event is governed by the terms published for it; where none are published, this policy applies.
No goods or shipping
IPRS does not sell or ship physical goods through this website. Donation receipts are sent electronically to the email address you provide.
Contact
For any question about this policy or a payment, write to iprs.global@gmail.com or use our Contact page. See also our Terms of Use and Privacy Policy.